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Assistant Manager Operations (Navi Mumbai)
Cyfuture India Pvt. Ltd.
Assistant Manager Operations
ITES/BPO/Operations/Customer Service/Telecalling
Thane, Mumbai
CIPL-0061F4C1
16 Nov 2017
529 views
Assistant Manager Operations (Navi Mumbai)
Organization Name
Cyfuture India Pvt. Ltd.
Desgination
Assistant Manager Operations
Functional Area
ITES/BPO/Operations/Customer Service/Telecalling
Location
Thane, Mumbai
Job ID
CIPL-0061F4C1
Posted Date
16 Nov 2017
Job Views
529 views
JOB DESCRIPTION

Responsible for Team Building & Implementation of Processes Team handling and Mentoring. Performance feedback session to be provided to agents. Analyze various reports including process dashboards & team performance reports. Primary focus on achieving SLA. Motivating associates through effective management, career development & implementation of reporting mechanism. Timely Submission of Operations Review Preparing roster and manager shrinkage Conduct audits & share feedback with team members Desired Candidate Profile Prior Experience of managing a team of 2-3 Team Leaders & Center with 80-90 Agents (Preferable) Good with Client Handling Skills Able to Acheive SLA's Good in Communication for both written & Verbal Good with MS Excel Should be flexible 24*7 environment Polite & Team Builder

Salary Range Job Type Expected Joining Date
4.0 LPA Full Time 30 Nov 2017
Required Experience Applicable For
4 - 6 year(s) Experienced
REQUIRED SKILLS
Operations Team Handling
BPO & Customer Service/Operations
REQUIRED EDUCATION
Batch - Any
Education Type - Bachelors
Course - Any
Specialization - Any
Min. Percentage - Any
Backlog Allowed Yes
Year Gap Yes
LOCATION
India Thane, Mumbai
COMPANY DETAILS
company-logo
IT-Software/Software Services Industry Sector
Mid Size Company Type
Private Company Sector
Sitapura Industrial Area, Jaipur, Rajasthan Location
Cyfuture is a leading provider of data center, cloud and outsourced support services to clients in e-commerce, retail, information technology, software services, education, banking and finance sector and government bodies. Our solutions help clients increase their productivity and performance whilst we efficiently manage their business critical IT infrastructure and business support functions. ...
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relocation
Relocation No
Bond
Bond No
Shift
Shift Any
Age Limit
Age Limit Not Specified
Job Vacancy
Job Vacancy Not Specified
Remote Working
Remote Working No
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