Responsible for Team Building & Implementation of Processes Team handling and Mentoring. Performance feedback session to be provided to agents. Analyze various reports including process dashboards & team performance reports. Primary focus on achieving SLA. Motivating associates through effective management, career development & implementation of reporting mechanism. Timely Submission of Operations Review Preparing roster and manager shrinkage Conduct audits & share feedback with team members Desired Candidate Profile Prior Experience of managing a team of 2-3 Team Leaders & Center with 80-90 Agents (Preferable) Good with Client Handling Skills Able to Acheive SLA's Good in Communication for both written & Verbal Good with MS Excel Should be flexible 24*7 environment Polite & Team Builder