-Transportation has to be managed on own. -9 hr shift / 6 days Working / No Fixed Shift or Fixed Week Offs Or -Fixed National -Holidays (all rotational basis). No Overtime Pay /No Incentive Pay. -First Shift Timing (login Hours) starts at 7 AM and Last Shift Exit Log Off time is 11 PM. For Lady Employees, their last shift would end by 8PM - 8:30PM. Job Description -Non/Semi-Technical Support for Inbound/Outbound Process (Would involve supporting Mobility Devices like Phones/Tabs along with the Apps or any other Bluetooth devices). -Provide helpdesk support and resolve problems to the end user s satisfaction -Monitor and respond quickly and effectively to requests received through the IT helpdesk. -Monitor Service Desk for tickets assigned to the queue and process first in first out based on priority -Utilize and maintain the helpdesk tracking software. -Document internal procedures. -Report issues to the senior s for escalation