Analyze process workflow, employee and space requirements and equipment layout; implement changes.- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.- Accomplish operations and organization mission by completing related results as needed.- Manage relationships with key operations vendors- Track vendor pricing, rebates and service levels- Communicate Client issues with operations team and devise ways of improving the client experience, including resolving problems and complaints.- Oversee budgeting, reporting, planning, and auditing.- Cater to clients- concerns on priority bases- Perform quality controls and monitor production KPIs"