Job description : EMI Process A) To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. B) Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. C) To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs. D) Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.