- Solve customer queries and issues. - Ensure quality of service delivered with in the SLA timeframes. - Escalate customer issues for quick resolution. - Communicating courteously with customers on telephone & through email. - Investigating and solving customer problems. - Handling customer complaints or any crises. - Keeping accurate records of discussions or correspondence with customers. - Developing feedback or complaints procedures for customers to use. - Must possess excellent written and verbal English communication skills. - Must know Excel, word, PPT, and systems usage. - Willing to work in shifts and to travel if necessary.