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Call Center BPO : Team Leader (Male/Female) - Immediate Joining
Sri Rajarajeshwari & Co
Team Leader
ITES/BPO/Operations/Customer Service/Telecalling
Bangalore
SRC-80E9A7F7
20 Apr 2020
9886 views
Call Center BPO : Team Leader (Male/Female) - Immediate Joining
Organization Name
Sri Rajarajeshwari & Co
Desgination
Team Leader
Functional Area
ITES/BPO/Operations/Customer Service/Telecalling
Location
Bangalore
Job ID
SRC-80E9A7F7
Posted Date
20 Apr 2020
Job Views
9886 views
JOB DESCRIPTION

We are looking for the one who Leads Team provides direction and guidance to team members. Responsibility: 1. Previous BPO voice experience is must (preferably from Sales & Marketing outbound process domain) 2. Must have experience in handling team, Roaster. 3. Quality check of all Client specified reports generated during the shift. 4. Mentor & Guide team members in improvement of individual performance. 5. Ensure Quality of Services provided by their individual teams. 6. Ensure Product Knowledge on all Products / services for the assigned team. 7. Conducting regular briefings. 8. Preparing performance reports and publishing the same to all stake holders 9. Interact with the Operations team & monitor the performance real time 10. Ensure timely and effective roll-out of New Updates to the frontline 11. Suggest improvements to modules for better learning. 12. Support & monitor new team members during the OJT 13. Conduct timely & constructive feedback and counseling of team members.

Salary Range Job Type Expected Joining Date
According To Industry Standards Full Time 21 Apr 2020
Required Experience Applicable For
1 - 2 year(s) Experienced
REQUIRED SKILLS
Communication Skills
MS Office
BPO & Customer Service/Operations
BPO & Call Centre
Voice & Accent
BPO & Call Centre & ITES
ITES & BPO & KPO
REQUIRED EDUCATION
Batch - Any
Education Type - Any
Course - Any
Specialization - Any
Min. Percentage - 50 %
Backlog Allowed Yes
Year Gap Yes
LOCATION
India Bangalore
EXPECTED EXPERIENCE
Industry Sector Banking/Financial Services/Broking, BPO/ITES
Functional Area ITES/BPO/Operations/Customer Service/Telecalling
Designation Team Leader
COMPANY DETAILS
company-logo
Recruitment Industry Sector
Mid Size Company Type
Private Company Sector
K. G. Road, Bangalore, Karnataka Location
WE OPERATE AS DATA BANK OF PROFESSIONALS NOT ONLY AS CONSULTANTS Sri Rajarajeshwari & Co., sources its candidates not only from the Industries, but also from some of the leading academic campus. SPDB follows the ethical concept of conducting Aptitude and Technical screening while selecting the students from the campus , with the help of an expert team of technical and HR persons of SPDB. As Sri Rajarajeshwari & Co., caters to a variety of clients, which requires a moral understanding of their requirements, and also to keep itself competitively ahead in the market, SPDB has chalked out a variety of competitively recruitment packages for its clients. ...
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relocation
Relocation No
Bond
Bond No
Shift
Shift Any
Age Limit
Age Limit Not Specified
Job Vacancy
Job Vacancy 50
Remote Working
Remote Working No
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English
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