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Freshers : Urgent openings for Service Desk profile
Genpact Headstrong Capital Market
Desk Incharge
ITES/BPO/Operations/Customer Service/Telecalling
Gautam Buddha Nagar
GENPACTH-7A79AB81
26 Jul 2016
732 views
Freshers : Urgent openings for Service Desk profile
Organization Name
Genpact Headstrong Capital Market
Desgination
Desk Incharge
Functional Area
ITES/BPO/Operations/Customer Service/Telecalling
Location
Gautam Buddha Nagar
Job ID
GENPACTH-7A79AB81
Posted Date
26 Jul 2016
Job Views
732 views
JOB DESCRIPTION

Support front office users re: L1/L2 software & hardware Support market data applications (e.g. BB terminals, Reuters). Interact with 3rd party vendors & other IT groups on activities related to trading floor applications (e.g. Deal Hub upgrades, ION, Orchestrade) Create tickets in HPSC L1/L2 support for end user computing (e.g. phones, blackberry, desktop, laptop, VM) Application installs, configuration, End user communication to designated groups on upgrades, issues etc. Monitoring for trends & escalate if issues (e.g. desktop patching causing issues, application URL errors, Blackberry outages, network latency) Escalation of issues to wider IT group if unable to resolve Excellent communication skills Early joiners preferred 24*7 Shifts Minimum Qualification - Graduate

Salary Range Job Type Expected Joining Date
2 - 2 LPA Full Time 14 Aug 2016
Applicable For
Fresher
REQUIRED SKILLS
Communication Skills
BPO & Customer Service/Operations
Service Desk
LOCATION
India Gautam Buddha Nagar
EXPECTED EXPERIENCE
Industry Sector BPO/ITES
COMPANY DETAILS
company-logo
BPO/ITES Industry Sector
MNC Company Type
Private Company Sector
Noida, Gautam Buddha Nagar, Uttar Pradesh Location
Headstrong (A Genpact Company) is a company with presence across North America, Europe and Asia-Pacific, operating in more than 14 locations. It was formed in 2000 when Arjun Malhotra led Techspan was merged with James Martin Associates (by Dr. James Martin) who sat as Headstrong's chairman emeritus until his death in June 2013. Arjun Malhotra became Chairman & CEO of Headstrong in 2004. Beginning from the start of 2010 Sandeep Sahai, the president of the company, became the CEO. In 2011 Headstrong has been acquired by GENPACT for US$550mn. and formed Genpact headstrong capital markets. ...
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relocation
Relocation No
Bond
Bond No
Shift
Shift Any
Age Limit
Age Limit Not Specified
Job Vacancy
Job Vacancy 25
Remote Working
Remote Working No
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