Customer Related: Interact with client on regular basis and understand the requirements for Admin services. Maintain and sustain good relationships with clients Focus on customer service and aim for zero complaints Process Related: Reading and interpreting the emails and correctly Ensuring internal appropriateness and consistency across on Admin services. Analyze current systems and look for process improvement opportunities. Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures to UK support teams Proactively identify and participate in continuous improvement opportunities for the process and organization.