Job Responsibilities and Duties: *The candidate must be dynamic and able to work under pressure, must be clear on the expectations of the role & responsibilities. Acts as a dedicated or designated liaison between the company and customers to improve customer satisfaction Deliver client reports, presentations, analyze data and insights to meet service level agreements. Ad-hoc analyses and respond to questions on content, basic data issues/questions, report generation. Responsible for the timely resolution of day to day problems and break/fix incidents for technical or operational issues. Identifies process gaps and recommends process improvements across project teams and delivery services by challenging status quo. Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise and at the same time meeting the company's quality standards.