Customer servicing which includes Renewals, ULIP transactions, Claims processing and all other policy related servicing Coordination with HO for various policy servicing process & customer complaint resolutions New business scrutinizing and preliminary medical/Non-medical underwriting & Processing Co-ordinating with HO for issuance of insurance proposals sourced at branch Cash/cheque transactions in system with proper reconciliation and deposition at bank Agency servicing and Life advisor servicing with comply to IRDA norms Comply with company strategic target such as ECS conversion, Online policy Servicing, E-Mail & Go green consent collection, Stale cheque cases clearance, Surrender retention etc.