Responsibilities : - Reproduce customer environment and run tests. Manage and address electronic tickets efficiently. Liaise between sales team, customer success team, and customers to properly address customer problems. Troubleshoot and configure software and hardware. Qualifications : - 1 or 2+ years' of technical support experience, Freshers can also apply for the post. (Back Candidates can apply.) Customer service oriented. Strong written and verbal and troubleshooting skills. MCA, BTech, BCA, BSc (IT) having experience of IIS Servers SQL Server Installation Networking Certification if available is acceptable. Should be Bold fluent in English. Technically skilled. Ready to travel. Own conveyance must. Location Jaipur.