Designation: Product Support Specialist-IT Software - ERP / CRM Location: Bengaluru.Salary: 41,600 - 54,100pm. Experience: 1.6 -2 yrs mandatory,Exp in Site Core Commerce server mandatory. Job Description - Provide support to customers (internal and external) via telephone, email and remote control for the range of services - In-house technical writing and testing. Technical documentation, knowledge base articles, participation in external forums for the products. - Pre-sales Technical Consulting and Post-sales Support with Technical sales demo and presentation - Provide weekly reports on bugs and issues raised along with the resolution times - Working closely with the Sales Teams to answer pre-sales and post-sales technical questions - L1/L2 Technical Support FusionCharts Suite of Products - Own the bug resolution end to end and comply to the agreed SLA s for resolution - Get the root cause fixed on recurring issues -Train and educate end users on the usage of the features and tool.